Your privacy is important to us. To make certain that your personal information is always secure Pint Size Productions utilizes Thawte to protect all ordering information, including your name, address, and credit card number. SSL technology encrypts your ordering information so that all transactions are as secure as possible.
Pint Size Productions is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you’ll find valuable. If you do not wish to receive this information, please send an E-mail to customerservice@pintsizeproductions.com indicating that you would like to “unsubscribe” from our database.
CREDIT CARD POLICY
First time buyer orders must be shipped to the same address as the address on the credit card. Fraudulent transactions (which includes using a family member's or friend's credit card) will be reported to the appropriate credit card company for further action, as well as the internet service provider which hosts the account. Using a parent's credit card without his or her knowledge means the actual cardholder will be held responsible for your charges.
PAYMENT OPTIONS
Due to the online nature of our business, we accept Visa and MasterCard. If you would prefer to provide a money order please email us at customerservice@pintsizeproductions.com in order to arrange the transaction via mail. We're sorry, but we are not able to accept checks for payment at this time.
International customers should note that all prices quoted are U.S. dollars, so the bank that owns your credit card must support payment in this manner. Unfortunately we will have to provide you with separate shipping costs if you are ordering from outside the United States. Please email customerservice@pintsizeproductions.com. You'll be charged according to the prevailing exchange rate on the day that your bank posts the transaction.
CHANGE OF ORDER POLICY
Orders are filled at our warehouse several times daily. If your order was recently submitted it may be possible for us to catch your order before it is filled so that we can modify or cancel it. Again, we try to fill orders promptly, so it may not be possible to modify or cancel your order after it is submitted.
RETURN POLICY
Pint Size Productions will accept returns of resalable plush with a valid receipt, within 30 days of purchase. Returned items must be in perfectly clean and in resalable condition. Plush returns will be accepted only resalable or defective. We will replace defective items with a new copy of the same item. Please contact us at customerservice@pintsizeproductions.com and please provide your name, address, phone number, order number, the reason for your return and any return instructions (such as a request for an exchange) and we'll help you proceed from there.
Pint Size Productions cannot pay for return shipping charges unless we have made a shipping error. All returns, including any credits applied for return shipping charges, will be credited to your MasterCard or Visa card. We will make every effort to process returned items within 7-10 business days. Although we issue the credit as quickly as possible, please note that it may take 1-2 billing cycles for the refund to appear on your billing statement, depending upon how quickly your bank processes the credit.
SHIPPING
We currently offer FedEx Ground, which delivers anywhere in the US in two to six business days. For international orders please email us at customerservice@pintsizeproductions.com to request a shipping rate for your order.
SALES TAX
We are required by law to charge sales tax on orders shipped to New York State in which Pint Size Productions operates.
CUSTOMS CHARGES
We are required by law to note that the contents of international packages state the full value of the shipment, even if the package contains a gift. Customs charges will be levied when the package reaches your country. Pint Size Productions is not responsible for these charges and cannot provide estimates as to what these charges may be. You may wish to contact your local customs office for further information.
